How long will it take to receive my order?

Please allow up to 3 - 9 business days for your order to arrive. We are not responsible for lost or stolen packages

How do I return or exchange an item?

You may return your item(s) but we will only give back store credit. Online store credit will transfer the amount of money that a customer would otherwise receive from a refund to their next order. Orders must be returned within the span of 14 days. Please check our return policy page on our website. 

Can I cancel or modify my order?

As soon as we receive an order, we try to begin processing orders as quickly as possible. For this reason, cancellations and modifications are very difficult for us. However, if you let us know immediately and before we ship it, it may be possible but quite unlikely. Remember returns can still be initiated. Please check our return policy on our website.

Are duty and tax included?

Duty and tax are not included with your purchase(s).

Do you ship internationally?

No, we do not ship internationally. We only ship to locations within Canada and US.

How do I sign in?

We have a link on our website to subscribe and create an account for our store. If you sign in, you can receive the latest news quickly and get discounts.

What do I do if I receive my order damaged?

We are so sorry to hear that you received your order damaged. We will try to make it right! Please contact us with your issue and we will try to assist you with your problem(s).

What do I do if I receive the wrong order?

We are so sorry for any inconvenience this has caused. We will try to make it right! Please contact us so we can work to get you your right order as soon as possible!

Why did I only receive only a part of my order?

Please don’t worry, it’s on its way! Sometimes we may have a couple delays or minor issues with the shipping. If it’s taking much longer or you have any other concerns, please contact us. 

What couriers do you ship with?

We ship our orders out with Canada Post.

For further inquiries, please contact us at inthecoeur@gmail.com!